Refund, cancellation & delivery policy

Last updated: 5 November 2026

This policy applies to air conditioners bought online at www.mygree.lk from Gree Airtech (Pvt) Ltd. Your unit is also covered by our Warranty & service terms.

1. Prices and payment

• Prices are in Sri Lankan Rupees and include VAT and standard installation (copper kit up to 3–4 m depending on the model, outdoor bracket and 3 free services).
• When you pay online, you pay in full at checkout through PayHere (cards and supported mobile wallets). Your order is confirmed and your invoice issued as soon as payment succeeds.
• Extra materials beyond the standard kit, such as longer piping, extra brackets or electrical work, are measured and quoted on site and paid separately. Nothing extra is done without your agreement.

2. Delivery and installation

• We deliver and install island-wide. After your order is confirmed, our team will call you to agree a date.
• Installation is normally completed within 3 working days in Colombo and Gampaha, and 7 working days elsewhere, of confirmation, subject to site access and your preferred date.
• Please make sure someone aged 18 or over is present, and that the installation location is accessible and has a suitable power supply.
• Within Colombo, delivery and standard installation are included in the price. Outside Colombo, delivery charges apply; we will tell you the charge before your installation is scheduled.

3. Cancelling your order

• Before delivery: you can cancel at any time by calling or messaging us. We refund the full amount.
• After delivery but before installation: you can cancel if the unit is unopened and in its original packaging. We refund the amount paid, less a collection charge of LKR 5,000.
• After installation: an installed unit can’t be returned for a change of mind. Any problem with the unit is handled under the warranty (repair or replacement).
• If you decline the on-site quote for extra materials and we cannot install with the standard kit, you may cancel and we refund the full amount.

4. If we can’t fulfil your order

If the model you ordered is no longer available, or we cannot install it at your site, we will contact you and offer a suitable alternative or a full refund, whichever you prefer.

5. Damaged or incorrect items

Please check the unit when it is delivered. If it is damaged or not what you ordered, tell us within 48 hours and we will replace it at no cost. Faults that appear later are covered by the warranty.

6. How refunds are paid

• Refunds go back to the original payment method through PayHere.
• We start the refund within 7 working days of approving it. Depending on your bank or wallet provider, it can take a further 5–14 working days to appear in your account.

7. Contact us

To cancel, request a refund or ask about your delivery, contact Gree Airtech (Pvt) Ltd: phone 011 242 4941, WhatsApp 076 353 4058 or email [email protected]. Opening hours: Monday to Friday 8.30 am – 5.00 pm, Saturday 8.30 am – 1.00 pm. Please have your order number ready.